Effective Communications

Have you ever wondered why talking to some people is easy, but with others it always feels much harder and you are often not sure why?

If you recognise this description then this course is for you. Come and find out how to increase your ability to communicate and influence effectively.

This course explores:
• Personality and communication styles.
• Using the ‘ego states’ model to improve communication.
• The importance of body language in effective communication.
• Why listening can be so difficult, and how to improve our active listening skills.

CPD: 3