Terms & Conditions
1. Booking Procedure and Payment
1.1. Bookings will only be accepted on completion of our website booking form.
1.2. Bookings are only secured on receipt of full payment.
1.3. Payment must be received in advance of the course date. If this is not possible for any reason then alternative arrangements must be agreed in advance with the HJT Office by telephone or email.
1.4. Secured payment via our website by credit or debit card is preferred. Payment can also be made by cheques made out to ‘HJT Training Ltd’ accompanied by a note clearly referencing the customer name, organisation and product(s) being purchased.
1.5. Payment for in-house training or any purchases made on behalf of an organisation, must be completed within 30 days of the date of our invoice.
2. Closing date for bookings
2.1. All bookings must be received together with payment at least 3 working days prior to the course date.
2.2. Late bookings may be accepted by arrangement (please contact the HJT Training Office on telephone number 020 3405 2942 or e-mail: enquiries@hjt-training.co.uk).
3. Confirmation of bookings
3.1. For any bookings or purchases made through our website you will receive an automatic notification via email to your registered address.
3.2. Late booking confirmation and venue details will be sent via e-mail from the HJT Office to your preferred email address.
4. Course cancellation
4.1. HJT reserves the right to cancel a course or change the date, venue or content of programmes and the names of speakers, lecturers and tutors without prior notice.
4.2. In the event that a course is cancelled HJT will endeavour to notify all delegates in good time and course fees will be reimbursed in full.
4.3. HJT cannot accept liability for refunds for any expenses incurred other than the course fees.
5. Delegate cancellations and transfers
5.1. Refunds will only be given if cancellation is received in writing at least 5 working days before the course date.
5.2 Invoices will only be credited if cancellation is received in writing at least 5 working days prior to the course date. Invoices will stand for cancellations or no-shows after this deadline and clients will remain liable for 100% of the specified fee.
5.3 If a delegate cannot attend a substitute delegate may be sent in their place. Please notify us of the substitute delegate’s name before the event.
5.4 Cancellation and transfer requests should be emailed to HJT Training at enquiries@hjt-training.co.uk or posted to HJT Training Ltd, Cutlers Court, 3rd Floor, 115 Houndsditch, London EC3A 7BR.
6. Other
6.1. Should you require any reasonable adjustments for any of our public courses please notify the HJT Training Office on telephone number 020 3405 2942 or e-mail: enquiries@hjt-training.co.uk and we will endeavour to organise this with the training venue for you.
6.2. If your reasonable adjustments include special dietary requirements then please inform the HJT Office no later than 5 days prior to the course / conference date. HJT use an external provider for all catering purposes and do not accept liability for any failure to meet special dietary requirements.
